At Pool Series Store, we stand behind the quality of our pool maintenance products and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your pool equipment or chemicals, we offer a straightforward returns and exchanges process.

Key Points at a Glance:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 3-5 business days after receipt
  • Non-Returnable Items: Opened chemicals and used equipment

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in its original condition
  • In the original packaging with all tags and accessories
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

  • Opened pool chemicals (Chlorines, Algicides, Clarifiers, Non-Chlorine treatments, pH balancers)
  • Used pool cleaning equipment (Automatic Pool Cleaners, Manual Cleaning tools)
  • Custom or special order items (certain Pool Lighting and UV Systems)

Return & Exchange Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Pool Series Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specific product)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions for returning your item(s).

Step 3: Package and Ship Your Return

Please securely package the item(s) in their original packaging and include:

  • The RMA number clearly visible on the outside of the package
  • A copy of your order confirmation or packing slip

Ship your return to:

Pool Series Store Returns
3077 Maloy Court
Jewell, US 66949

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after delivery), we’ll notify you via email about the status of your refund or exchange.

Refund Information

Refund Timeline:

  • Credit card/PayPal refunds: 3-5 business days after approval (processing time depends on your financial institution)
  • Original shipping fees are non-refundable (except for defective items)

Refund Method: Refunds will be issued to the original payment method used for purchase.

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. In your return request, clearly specify the replacement product you desire
  3. We’ll process your exchange once we receive the original item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective pool product (including equipment like Filters, Chemical Feeders, or Automatic Pool Covers):

  1. Contact us within 3 days of delivery at [email protected]
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Need Help With Your Pool Product Return?

Our pool product specialists are happy to assist with any questions about returns or exchanges. Contact us at [email protected] or call [insert phone number if available].

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST